"Having a renovation done in one’s home is often considered a stressful event, but Scott uses his people and problem-solving skills to handle any situation that arises. Scott makes use of a calm demeanour and a strong sense of humour to work through any problem. He will then check-in to see if the solution provided is one that works for all involved. Karen and I were both delighted to work with Waterloo Home Improvement, and it is just a matter of time before we use them again for another project."
- Ron VanMoerkerke
"When we were looking to renovate our basement, we asked for a few quotes from companies around Waterloo. Although Waterloo Home Improvement was not the cheapest of our 3 quotes, it was very clear from our first meeting that they'd be our likely choice. Scott's confidence, attention to detail and his suggestions for possible layouts of our basement project gave us every confidence that his company could do the work well. And we were not disappointed. His team's meticulous care and quality workmanship have given us a basement that we'll be able to enjoy for many years to come, without having to worry if the job was done right. There were a few hiccups during the project, but Scott was there to make sure everything got resolved quickly, and to our satisfaction. I would highly recommend Waterloo Home Improvement."
- Vince and Laurie Hurrell
"Waterloo Home Improvement is my "go to" reno company. Scott personally has worked on many renovation projects at our house over the years including our basement, ensuite bathroom, upstairs bathroom, and most recently, our kitchen. Last year, we decided to take down 2 load bearing walls on our main floor to convert our dining room/kitchen/family room to an open concept family room/kitchen. There is no other company that I would trust to install beams and do a reno of this magnitude. Scott walked us through the entire process of applying for permits, having an engineering company review and approve the plan, and working with a kitchen designer to transform our main floor and create my dream kitchen. Scott's guys are amazing. They are careful, conscientious, and clean! I was very impressed with their attention to detail and how they cleaned up at the end of every day. Scott is great with details and scheduling. He always informed me about the week's plans and kept me in the loop regarding any changes. He was quick to address all my concerns and was able to answer all my questions. Best of all, the job was completed well within the time frame that was quoted. His team does such great work! I was so happy to have been able to do this renovation. Waterloo Home Improvement gave me the kitchen of my dreams and I will continue to use them for all future work."
- Suzanne Braam
"We have worked with Scott and his team on a number of projects. Scott is highly professional and dependable. His estimates are fair and accurate and his team is reliable and respectful. He provides clear timelines and has never yet let us down, even when faced with unexpected issues that may cause delays. We are happy to recommend Scott as a contractor, and as an Interior Designer, Waterloo Home Improvement is always the first company I refer my clients to."
-Brad and Derrien Kish
"We had the pleasure of working with Scott Karn and his team at Waterloo Home Improvement last spring. From the first meeting with Scott we were impressed. We quickly saw he was a contractor who had the knowledge, skills and attitudes to meet our requirements. He made suggestions, asked appropriate questions, was here when he said he would be (a huge improvement over work with past contractors) and finished the job on time. Scott and his staff maintained a high quality of work throughout. Ours was a large renovation requiring a complete overhaul of our condo unit. He stayed in touch regularly and always paid attention to our requests. In conclusion, Waterloo Home Improvement completed an excellent job in an appropriate timeline. Scott was always friendly and cheerful no matter what last minute changes we made. He and his staff were very dedicated. We would recommend him, without reservation, to anyone looking for a great renovation contractor."
- Jim and Wendy Anderson
"It has been a little more than a year since your company completed our Home renovation. Reflecting, we couldn’t be more pleased with the design, execution and quality of the work. Your team / subcontractors were organized, professional and courteous. We have several times recommended your company when friends or company ask who completed our home Reno. Thanks again for your groups efforts, we enjoy our living space more than ever!"
- Dale and Cynthia Barber
"Waterloo Home Improvement has renovated the three floors of our house. We did the project in two stages, first the basement and then the main and upper floor. Scott Karn and his team took the basement back to the studs and then rebuilt the walls and the flooring in the basement, taking care of drainage issues and putting in a French drain system. This renovation included upgrading a bathroom in the basement as well. Four years later, when it came time to renovate the main and second floors of the house, Waterloo Home Improvement, once again took care of overseeing a complete updating of our wiring and plumbing. They removed stippled ceilings and got the ceilings ready for pot lights with energy efficient bulbs. Their work in remodeling our kitchen and bathroom was the most complete transformation of the whole project where they framed and built the spaces and then oversaw the other trades coming in to do cabinetry, tiling, plumbing, and electrical work. Scott was excellent at creating a timeline for the project, determining how long each aspect of the project would take, and then lining up the various companies to come in and do their part in the process. In addition to this work, Scott and some members of his team built a custom fireplace to go with the insert we put in our living room to make it more modern. The project met the budget that Scott had set for us in the initial contract. We are happy to be a reference for Waterloo Home Improvement as people who have worked on two major projects with Scott and his team."
- Dave and Lynn Graham
"Scott and his crew at Waterloo Home Improvement redid our entire main floor and the master bathroom in our house. They removed a support post in the front hallway and added a beam to take the load and also a complete kitchen renovation. In the master bathroom they moved all the plumbing and electrical, and closed a door and opened another one in a different location. The budget for the project that was set at the beginning was the amount that was paid at the end of the project. There were no hidden costs or surprises that weren't accounted for. The timeline that was set at the beginning was also more or less what it was at the end, the reason it was over by 2 weeks was out of Scott's control, and they still did everything to make sure all we had to do was that final missing piece. The crew showed up on time everyday and was always respectful and used appropriate language around our children. They also always cleaned up any area they were working in at the end of the day so there was not an excess of mess everywhere, which I greatly appreciated. Scott was on site everyday in the house to make sure that the timeline was being kept and that we didn't have any issues or concerns. The trades that Scott brought in also were very top notch and knew exactly what they were doing and did it very well. Scott was incredibly responsive to phone calls or emails or notes if we had to reach him, we knew we would hear back very quickly, even if we wrote him at 11 pm!! The quality of work is exceptional, and we both are very happy, pleased, and impressed with the final outcome. We are very happy to have such a usable and functional space that Scott and his team helped turn my vision into a reality."
- Elysia Gallinaro
"Scott and his team were really great in renovating our house. Their talent and quality of their work exceeded our expectations. One thing that stood out is their strive to ensure our 110% satisfaction with the end result, even if that means adding more work on their side. Their team went above and beyond with their extra attention to detail, without being asked. All the team members were friendly, polite, punctual, inquisitive and respectful to our needs as well as the timeframe of the job. All of this made Scott and his team our first choice when we had another renovation job in our house. They were great in fitting us in their busy schedule and as usual their work reflected the pride they have in their craftsmanship. Scott's honesty and fair price quoting is exemplary. We would highly recommend Scott and his team for any renovations and as a matter of fact, we are considering calling in their service soon when we renovate our basement."
- Hassan and Ella Hassan
"We had a fantastic renovation experience with Scott and his team. Scott was professional, reliable, on time and on-budget with everything he did. Scott was a pleasure to work with. His entire team was as professional as him. Scott was an excellent communicator throughout the entire process and he was always prompt in replying and organizing meetings. Scott is very involved on the job site and has excellent attention to detail. He was patient and understanding of our wishes as the client and went above and beyond to bring our vision to life. The quality of Scott's work was excellent and it was truly an enjoyable process, thanks to Scott. I highly recommend Scott and his team."
- Sandy and Hilary Millar
"Waterloo Home Improvement completed a renovation for our family in 2018, including renovating a family bath and reconfiguring and renovating a principle bedroom and ensuite. They completed the project on time and on budget, and the quality of work is exceptional. The renovation included managing several subcontractors as well as work completed by Scott’s team. Scott was onsite to oversee the direction and quality of work, making the process worry-free for us. Additionally, they went above and beyond in a few different ways. Scott worked with us to develop a plan that suited our needs and helped us choose layouts and finishes whenever we needed input or recommendations. He was transparent about our options and the pros and cons of each and always respected our budget considerations. Finally, I can’t recommend Scott and his team highly enough for their exceptional friendliness and professionalism. They were always willing to answer questions about how or why things were being done and accommodated changes during the renovation. And, while they were working on our renovation, I was home with an eight-month-old baby. Scott’s team worked around our daily schedule to minimize interruptions for me, which was above and beyond my expectations. I’d highly recommend Waterloo Home Improvement. Their workmanship and customer service were excellent, and we wouldn’t hesitate to work with them on future projects."
- Meaghan Campbell
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